Terms & Conditions of Trading - Sofasdirect

Terms & Conditions of Trading

These Terms and Conditions of Trading apply to all consumer contracts between Sofasdirect and our subcontractors ("us/we/our") and the Customer ("you/your") in relation to all sales of goods and services.

Product Specifications

We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.

Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance. Any significant variations will be highlighted on the display model.

Some furniture is made from quality natural wood. Some woods will mellow with age and exposure to sunlight.

Leather goods are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.

We will endeavour to match the colour and texture of the fabric of your sofa to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.


It is your responsibility to ensure that the furniture ordered will pass freely through into your room of choice. If you are unsure, we can arrange to have the accessibility of your room of choice checked. There is a small charge for this service.

Please note that any delivery charge includes no allowance for the removal of doors, windows or other fixtures unless specifically stated on your order form.

The measurements of all sofas made by us will be as accurate as possible, but are nevertheless approximate.


All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.


A minimum deposit of 25% of the total amount payable is required to be paid on all orders placed.

We will contact you as soon as possible to advise you of your estimated delivery date and at this time the balance of any monies due will be payable. Only once we have received the balance of any monies due in cleared funds, will we be able to confirm your actual delivery date.


We will contact you to arrange a delivery date when your sofa is ready. We must be able to deliver the sofa into your home within 14 days thereafter. If we are unable to do so due to your default, we will make a charge for storing the sofa beyond this point, which is payable in advance. We will advise you of this charge at the relevant time. After the expiry of 2 months your order shall be cancelled and we shall return the balance of the monies due to you, less the deposit and an administration charge of £75 and any storage charges payable.

Any changes made by you to the content of your order will impact on your delivery date.

If you are unable, for whatever reason, to take delivery of your sofa on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries.

If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.

We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Sofasdirect or delay due to any reasonable rescheduling of delivery.

Returns and Refunds

For all sofa orders you have the right to cancel the order up to 14 days before the delivery date however, if you do so, we shall retain the deposit, together with an administration charge of £75. This does not affect your statutory rights.


This in addition to your statutory consumer rights in relation to faulty or miss-described goods. These rights are not affected by our guarantee.

For the purpose of this clause the guarantor is Sofasdirect.
Our sofas carry a 10-year guarantee against faulty workmanship and/or faulty materials, with the exception of fillings and coverings. For all other furniture, the same guarantee is offered, but the guarantee is limited to 5 years and to 2 years for reclining sofas and chairs, unless otherwise notified to you. Guarantees may not be transferred.

These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.

Claims Under Guarantee

In the event of a claim under guarantee occurring, please contact us without delay with the following information: - your sales invoice number, your address and contact details and a summary of the problem.

We will endeavour to repair the defective goods free of charge. If a repair is not possible you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund.
We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.

Our guarantees are limited to goods sold and retained in the United Kingdom (including Northern Ireland), and used solely for private and domestic purposes.




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